Online Policies
ShoeStores.com318 Massachusetts Avenue
Indianapolis, IN 46204
tel. 1-888-318-8376
Returns & Exchanges
Return Policies: ShoeStores.com accepts returns and exchanges on all merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee. Returns must be received within sixty (60) days of receipt.
- All shipping charges are non-refundable
- ShoeStores.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the sixty(60) day return period
- Contact Customer Service for availability of desired exchange item(s)
- Ship your return or exchange through an insured trackable carrier, as ShoeStores.com cannot be responsible for lost or damaged packages
- An email notification will be sent to you once your package has been received by ShoeStores.com
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from ShoeStores.com)
Please send your return or exchange to:
Stout’s Footwear
318 Massachusetts Ave.
Indianapolis, IN 46204
Shipping & Handling
*Holiday's excluded.
ShoeStores.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
Once your order has shipped, you will receive an email confirmation that will include the UPS tracking number for your package.
If you decide to refuse any shipments from ShoeStores.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order
If you have any questions, please feel free to contact Bongo through http://www.bongous.com/chat.php. They will be glad to assist you.
Canadian Shipping Now available!
Once your order has shipped, you will receive an email confirmation that will include the UPS tracking number for your package. However, due to some customs issues, we reserve the right to ship USPS. In either case you will receive an email confirmation upon shipment.
If you decide to refuse any shipments from ShoeStores.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
The free shipping offer applies only to online sales within the Unites States. We reserve the right to charge for shipping on sales from Stout's Footwear locations.Sales Tax
Merchandise shipped within the state of Indiana will be charged 7% sales tax.
Special Shipping offers apply only to customers within the lower 48 states. If you are outside of this area, you may be contacted about additional shipping charges.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
Oldest Shoe Store in the USA!